Refund Policy
Our product comes with guarantees including that the products recently received are:
​
- of acceptable quality
- match the description
- fit for purpose
- safe for use
- remains the above standards for a reasonable period of time
​
If a product has a major fault, you are entitled to your choice of a repair, full refund or a replacement of equal value. If a product has multiple minor failures, this is considered to be a major failure.
​
Some type of proof of purchase is required such an email confirmation or original packaging.
​
Returns will need to be sent back to our designated address at our expense.
Please contact us through our email sales@sojunapparel.com.au if you have any ongoing issues with our product.
​
If there are issues with sizing or change of mind, please contact us through our email so that we can give a satisfactory experience.
Privacy Policy
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name and email); payment details (including credit card information).
We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
​
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.